Refund policy
Return, Refund and Exchange Policy Guidelines and Conditions:
1. Any and all items that a customer would like to return or exchange must be unused and should be returned in their original condition with all the tags and packaging intact. (for e.g. t-shirt must be returned in the original packing). Items should be given to the delivery executive in an undamaged condition.
As a part of our standard return policy, we kindly request that you record a brief video of the package being handed over to the pickup executive. While we maintain the highest level of confidence in our customers, this documentation serves as essential proof to protect both parties and ensure a seamless refund process.
2. A refund will be initiated for the return amount only if all the Quality check parameters are met during doorstep inspection by our partner and the product meets the conditions of our “Return and Exchange Policy”.
Quality Check Parameters:
- The product should be returned in its original packaging.
- Ensure that all protective materials and labels/tags are intact.
- The product should be unused and in the same condition as when it was received.
- There should be no signs of wear, stains, or damage.
- Include all original documentation, such as manuals, warranty cards, and any other relevant paperwork.
- All accessories if any that came with the product must be returned.
- Follow the return authorization process specified by the seller (APRILPHOOL).
- Ensure the product is returned within the specified return period as per the seller's policy.
3. If you return or cancel an order, the paid price of the product (including the tax collected) will be refunded to you. However, handling charges are non-refundable and hence shall not be reflected in the final refund amount.
4. If you wish to exchange the item because there is a mismatch of size or if you have received a defective piece, APRILPHOOL will provide you with a replacement of the item, free of cost.
5. Under APRILPHOOL’s Exchange Policy, customers can exchange their product for any size of the same or a different product of the same or higher price. For instance, if a customer purchases a black t-shirt in size 'M', they can exchange it not only for another size of the same black t-shirt but also for a different product of equal or greater value. The customer will not be able to exchange it for a product of lesser value.
- Note that exchanges are subject to the availability of stock and are also dependent on whether your location is serviceable by our logistics team.
- Please note that while an exchange request can be raised, we pick up products only from selected pin codes. If a certain pin code is not serviceable, customers would need to drop an email or call our customer care team and communicate the address they wish for their return/exchange request.
6. If the customer does not hand over the product within 7 business days from the date of the return/exchange request being raised, the request will be cancelled. At APRILPHOOL, we ensure that our delivery executives will pick up the products for return/exchange within this time period.
7. Please note: The quality checks are conducted during the pickup of the product, ensuring faster processing. If the product is found to have been used or does not meet our exchange criteria at the time of pickup, it will no longer be eligible for an exchange or refund. In such cases, the product will remain with the customer and the exchange/return request would be cancelled.
8. APRILPHOOL routinely rolls out schemes where you may receive a free gift/offer along with your main purchase. In case you have purchased an item, which has a free gift/offer associated with it, you will have to return both the product you’ve purchased and all additional gifts/products that you received along with it.
9. The APRILPHOOL Return and Exchange Policy does not apply to special offers and promotional schemes that are frequently run on the website. There are separate terms and conditions for each promotional scheme run by APRILPHOOL. If customers have any queries or doubts regarding this, they can reach out to our customer care team.
10. For any missing, incorrect or damaged product received, we will require unboxing video footage to claim for returns or exchange.